Accessible Information Standard

Making health care information accessible.
At Cornerstone Surgery, we want to make sure that we are communicating with you in a way that is easy for you and that you can understand:

  • We want to know if you need information in a specific format e.g. braille, large print or easy read
  • We want to know if you need to receive information in a particular way e.g. electronically, via email, for use with a screen reader
  • We want to know if you need someone to support you at appointments e.g. a sign language interpreter or an advocate
  • We want to know if you lipread or use a hearing aid or communication tool

Accessible Information Standard

In 2016, the NHS introduced the Accessible Information Standard, which aims to make sure that people with a medical condition which affects their ability to communicate, get information that they can access and understand, and have any communication support they might need

The Standard tells organisations how to make information accessible to people in the format they need, as well as support people’s communication needs, for example by offering support from a British Sign Language (BSL) interpreter, deafblind manual interpreter or an advocate

NHS England has produced the resources below, in Summer 2016 to provide an update on the Accessible Information Standard:
Accessible Information Standard
Accessible Information Standard – British Sign Language (video and subtitles)
Accessible Information Standard (audio)

Accessible Information Policy

The Practice is required to publish documentation which describes how we will conform with the requirements of the Standard:

  • Accessible Information Policy – This is a statement of what the Practice will do & what patients can expect, in relation to the Standard
    Standard version (GoogleDoc)
  • Accessible Information Strategy – This gives details of the systems and processes we will put in place to enable us to work in line with our Policy, and will include a statement of where we are up to in implementing them
    Standard version (GoogleDoc)

Identifying your communication needs

The Practice has developed some guidance to help you identify your communication needs.