Cornerstone SurgeryCornerstone Surgery Drs Consiglio & SuttonDrs Consiglio & Sutton
Fingerpost Park Health Centre, Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040  |  Fax: 01744 454624
Fingerpost Park Health Centre,
Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040
Fax: 01744 454624

Patient Satisfaction

The Practice is committed to providing excellent care and service and so we welcome constructive suggestions about ways of improving our services to patients

Friends & Family Test

The NHS has introduced the Friends & Family Test for GP Practices, which is a simple test for assessing patient satisfaction

Patient Satisfaction Questionnaire

Each year the Practice undertakes 'in-house' patient surveys to ascertain the quality of patients' clinical and non-clinical experience at the Practice. The surveys are a series of questions with a choice of answers which rate the Practice's performance, and also include a section for comments both positive and negative

                                             
Survery Overall patient satisfaction rating
Access To Services82%
Care & Treatment86%
Repeat Prescriptions85%

To view the results of the latest surveys, click on a link below

Access To Services Report (Format: PDF | Updated:)

Care and treatment Report (Format: PDF | Updated:)

Repeat Prescriptions Report (Format: PDF | Updated:)

Complaints

Unfortunately, sometimes things can go wrong, so we have a Complaints Policy (PDF, 192Kb) which governs our processes for dealing with complaints.
If you have a complaint or concern regarding the care or service you have received from the Practice, please let us know by contacting the Practice Manager in writing, or by making an appointment to see the Practice Manager to discuss your complaints in person. We will ensure that your concerns are dealt with promptly

Although the Practice hopes that all patients feel comfortable to raise any issues directly with the practice, patients can contact NHS England Customer Contact Centre using the following details:

  • 0300 311 22 33 (Monday to Friday, 8am–6pm, except Bank Holidays)

  • england.contactus@nhs.net

  • NHS England
  • PO Box 16738
  • Redditch
  • B97 9PT

Last update 10/11/15