Cornerstone SurgeryCornerstone Surgery Drs Consiglio & SuttonDrs Consiglio & Sutton
Fingerpost Park Health Centre, Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040  |  Fax: 01744 454624
Fingerpost Park Health Centre,
Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040
Fax: 01744 454624

Online Patient Services - Frequestly asked questions

What are the advantages of Online Patient Services?

  • Available whenever & wherever you are, as long as you have an internet connection
  • Recent history is saved within the software - Messages (including medication requests) & any replies
  • Request medication from a list of your existing medication and see whether your request has been processed
  • Look up your immunisations & allergies
  • Print off details from your record – e.g. to take to a hospital appointment

Please note that some of the above are only available where you have chosen to have access to the relevant facilities

Are Online Patient Services secure?

Yes. They offer the same level of security as online banking, and access is controlled by using a User ID and password.
Should you have any concerns about security, access details can be reset (which will generate new registration details), or access can be withdrawn

Can I let other people use my Online Patient Services?

Yes. Should you want to allow other people (e.g. family members or someone who helps care for you) to use your Online Patient Services account, you may do so by simply sharing your account details with them
You will be responsible for keeping these details safe and only revealing them to people who you would like to be able to access your account.

If you feel that you may be put under pressure to share your login details or information from your record, the Practice advises that you do not apply for Online Patient Services

If you have already registered for Online Patient Services, and you are being put under pressure to share your login details or information from your record, please let the Practice know as soon as possible, and we can restrict or even withdraw access to Online Patient Services

Can I alter, or add information to my medical record?

No. This is a ‘read only’ facility

Can I change what access I have once I have registered for Online Patient Services?

Yes. You may change which facilities you have access to at any point, and can stop access to Online Patient Services entirely should you wish to, by contacting the Surgery

Last update 06/05/16