Cornerstone SurgeryCornerstone Surgery Drs Consiglio & SuttonDrs Consiglio & Sutton
Fingerpost Park Health Centre, Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040  |  Fax: 01744 454624
Fingerpost Park Health Centre,
Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040
Fax: 01744 454624

Activating Online Patient Services

Important notice:

From June 2018, every person who registers for Online Patient Services must have their own email address - This is an NHS requirement

If you have a shared email address with your spouse / partner, only one of you will be able to register using that email address

If you feel that you may be put under pressure to share your login details or information from your record, the Practice advises that you do not apply for Online Patient Services

In order to start using Online Patient Services, you must apply for an account

The NHS recognises that all patients, including children of any age, have the right to confidentiality. The NHS also considers that patients aged 11 and over, are potentially able to make informed choices regarding their care and who can access the information that the NHS holds about them

Making a Patient application

In line with NHS guidance, the Practice would, under normal circumstances, expect patients aged 11 and over to apply for their own Online Patient Services account

Should you want to allow other people (e.g. parents or carers) to use your Online Patient Services account, you may do so by simply sharing your account details with them

Online Patient Services allows access to personal & potentially sensitive information about you i.e. appointments, medication & medical history. You should, therefore, give serious consideration as to who will be able to access the account

It is your responsibility to ensure that access information is kept safe and secure by everyone who you choose to share it with

The Practice will not be held responsible for any issues arising due to information which has been accessed using Patient Online Services, by someone acting on your behalf

To make a Patient application, download our Online Patient Services - Patient Application Form - Standard version (Google Docs) or Large print version (Google Docs), and return it to the surgery.

Making a Proxy application

Proxy access refers to access to Online Patient Services being granted to somebody acting on behalf of the patient and usually with the patient’s consent

The Practice will consider requests for access to Online Patient Services on behalf of patient, where the patient is not able to apply for, or agree to, Online Patient Services, but it is considered by the Practice to be in the patient's best interest:

  • a parent applying on behalf of a child aged 10 or under
  • a parent / spouse / carer applying on behalf of a patient where there already is an agreement that the Practice may contact them regarding the patient's care

To make a Proxy application, download our Online Patient Services - Proxy Application Form - Standard version (Google Docs) or Large print version (Google Docs), and return it to the surgery.

Authorised users

The Practice has included a section on our patient application form, where you can nominate an authorised user. This is someone who the Practice would be authorised to deal with on your behalf, regarding your Online Patient Services account, e.g. should you encounter a problem with the Patient Access software, an authorised user can discuss the problem with the Practice.

Nominating an authorised user does not mean that they will have access to your Online Patient Services account. Only those people that you choose to share your account details with, will have access

Sharing your Online Patient Services account details with another person or nominating them as an authorised user does not mean that the Practice is allowed to discuss your care & treatment with them

Submitting an application

In accordance with NHS guidance relating to providing Online Patient Services, the Practice needs to verify an applicant’s identity before activating Online Patient Services.
This will require 2 forms of identification:

  • a photo ID (e.g. passport)
  • a proof of residence (e.g. driving licence, bank statement, utility bill)

If you are making a Patient application, and have not nominated any authorised users, you will need to bring the application form and proof of identity to the surgery in person

If you are making a Patient application, and have nominated authorised users, an authorised user may bring the application form and proof of your identity to the surgery on your behalf.
N.B. They will also need to provide identification for themselves

If you are making a Proxy application you will need to provide identification for yourself and the patient. You should also include documentation to verify your relationship to the patient (e.g. birth certificate) or authority to act on their behalf (e.g. power of attorney)

Online Patient Services accounts

You can create an account via the Patient Access website in advance of submitting your application. Please note, other system suppliers may not allow you to do this.

Even if you choose to create an account online, you still need to complete an application form and provide proof of identification. If you do not submit an application form and verify your identity, the request to link your online account to your medical record will be rejected

The account will have restricted functionality until the Practice has received your application and verified your identity

Once you have submitted your application and the Practice has verified your identity:

  • if you already have an Online Patient Services account (existing or newly created online), and the Practice can successfully link it to your medical record at the Surgery, we will notify you using the contact details you supply in the application form

  • if you do not have a Online Patient Services account already, or if the Practice is unable to link your account to your medical record, you will need to create a new account. We will produce some registration details which will be required when creating your account, in order for you to link your account to your medical record at the Surgery
    The Practice will then notify you using the contact details you supply in the application form, that your registration details are available. These details can only be:
Due to the fact that the registration details will provide access to confidential information, the Practice will not send them in the post.

Further information regarding Online Patient Services accounts

If you have any questions or concerns regarding applying for Online Patient Services, please contact the Surgery

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Last update 11/12/17