Cornerstone SurgeryCornerstone Surgery Drs Consiglio & SuttonDrs Consiglio & Sutton
Fingerpost Park Health Centre, Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040  |  Fax: 01744 454624
Fingerpost Park Health Centre,
Atlas St, St. Helens, WA9 1LN
Tel: 01744 738835 / 01744 647040
Fax: 01744 454624

Friends & Family Test

The Friends and Family Test (FFT) has been developed by NHS England, and is used across a range of NHS Services as a tool which supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience

The test is anonymous, and has one question, which is simply whether you would recommend the Practice, and has a range of answers to choose from

There is an option to add any comments that you feel support your answer, should you wish to include them, and there are some additional questions to provide basic information about yourself. Although they are not compulsory, your comments and responses to the additional questions will help the Practice to identify any particular themes or trends within patient groups

Completing a Friends & Family Test

The Practice will be conducting surveys at various times throughout the year, however the test can be completed as often as you wish

Alternatively, you can use the forms which are available on reception and place them in the Friends & Family Test box

Publishing the results

The Practice will submit monthly reports to NHS England regarding the number of responses to the FFT. These reports will not include comments or responses to the additional questions. The results will then be published on both the NHS England and NHS Choices websites

The Practice will also publish a separate Friends & Family Test Report (PDF, 234Kb) every month. The Practice may wish to include comments added in response to the FFT question. Patients have the right to opt out of their comments being published. Copies of this report will also be available from Reception

Last update 11/11/15